General
What are CAP Scores? How are CAP Scores calculated? What are Scoring Methodologies and how do they impact my CAP Score?
CAP scores are developed by CAP Index's team of criminologists who have spent decades on sophisticated research. The CAP Index Scoring System is a process used to generate CAP Scores. These scores provide a relative measure of the likelihood that ...
What does my Risk Tier mean? How can I learn more about the crime risk data in the FR²AMP?
The number located in the first column of your dashboard represents the Risk Tier for that location. The Risk Tier within the FR²AMP is a custom risk designation that CAPIndex and McDonald's developed for franchise locations. The Risk Tier is a ...
How do I add, remove, or update restaurant locations in the FR²AMP?
If you do not see your restaurant location(s)in your account or the need to add and remove locations, please submit a “support ticket” with CAP Index within the platform.
Is there an incentive for signing up?
The incentive is the positive impact completing a survey should have on your people, which will demonstrate to them your commitment to providing a safe and secure work environment.
How many other operators have taken advantage of the program?
As of December 2024, approximately 378 Operators were in the program.
What happens if I sign up and don’t use it or perform any surveys?
FR²AMP is a tool to help franchisees make their restaurants as safe as possible. If you do not use FR²AMP then you will not be able to get any benefit out of it.
How often should I conduct surveys at a store location?
It is recommended at least annually.
Can I approve access and add/ remove users within an organization?
Yes, Designated Users can be added to the platform in two ways: - Admins can add Designated Users within the "Account Management" section of the dashboard. - A Designated User can request access by selecting the registration option on the FR²AMP ...
What approval has FR²AMP received?
FR²AMP is endorsed by the NFLA and has been tested by members of AMOA, NOIT, OSC (Operator Security Committee) and W.O.N.
What is the cost of FR²AMP?
The program cost is shared by the Operator Risk Management Association (ORMA) and McDonald’s USA. There is no cost to the O/Os.
What is the difference between FR²AMP and OA brand standards visit (BSV)?
FR²AMP is a more targeted and thorough survey into all aspects of restaurant security and equipment(interior and exterior). FR²AMP is managed by CAP Index.
What happens if an O/O chooses not to implement a recommended corrective action?
Recommended corrective actions serve to create a safe and secure environment. If an O/O chooses not to address an issue and update the survey with the recommended corrective action, then the survey status will show incomplete. Furthermore, if an O/O ...
What happens if an O/O identifies an issue while completing the survey and forgets to update the dashboard or fix the issue? Do they receive a reminder?
Yes, they will receive an email reminder from CAP Index.
What level of visibility does McDonalds have into the data collected from FR²AMP?
Only operators registered and using the program have visibility to their own data. McDonald’s is privy to the total number of surveys completed. Data collected from individual stores or operators is not visible to McDonald’s, and only aggregate trend ...
Who has visibility into the FR²AMP platform?
The O/O and CAP Index. Cap Index will not be using the operator’s information for any purpose.
Where does the FR²AMP data go once a survey is completed?
All survey data remains on the FR²AMP platform and is only accessible to the franchise owner and approved users for each restaurant/account.
What does FR²AMP stand for?
Franchise Restaurant Risk Assessment Management Program.
Why do we need FR²AMP?
The FR²AMP was designed specifically for McDonald's franchise owners to assist with: Classifying restaurant crime risk levels and assisting with the allocation of security resources where they are needed most. Ensuring that safety and security ...
What is the FR²AMP? What are the benefits of the FR²AMP?
FR²AMP is an online crime risk assessment and management platform for McDonald's franchisees. The FR²AMP provides a structure for an annual survey review process to help foster a culture of safety and security awareness. It also provides a dashboard ...
What is a Designated User?
A Designated User in the FR²AMP is an individual that is not an Owner / Operator but requires access to the FR²AMP so the individual can perform actions such as completing surveys. Designated Users must request permission to access the FR²AMP and ...